Last Friday, I took a guest to Sagar Ratna Restaurant. I noticed that the waiter had a spoon in his shirt pocket.
I looked around and saw all the waiters had spoons in their pockets.
When the waiter came I inquired, “Why do you place the spoon in your pocket?”
He explained, “The boss hired McKinsey Consulting to reengineer our processes. They discovered the spoon was the most frequently dropped utensil. Approximately 3 spoons per table per hour are dropped. If our staff carry spoons, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift.”
As luck would have it, I dropped my spoon and he replaced it with his spare one.
“I’ll get another spoon next time I go to the kitchen instead of making an extra trip to get it right now.”
I was impressed. I also noticed that there was a string hanging out of the Indian waiter’s zip. Looking around, I saw that all of the Indian waiters had the same string hanging from their zips. I asked the waiter, “Excuse me, can you tell me why you have that string there?”
Then the Indian waiter lowered his voice. “Not everyone is so observant. McKinsey also suggested we can save time in the restroom. By tying this string to the tip of our manhood, we can pull it out without touching it and eliminate the need to wash our hands, shortening the time spent in the restroom by 45%.”
I asked quietly, “After you get it out, how do you put it back?”
He whispered, “Mckinsey didn’t mention that in report, so, “We use the spoon.”